01Legal

Privacy Policy

This Privacy Policy describes how Ngital Limited ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website, services, or communicate with us. By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, company name, and job title when you submit inquiries, subscribe to newsletters, or request services.
Account Information: Username, password, and profile details if you create an account with us.
Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
Communication Data: Records of correspondence when you contact us via email, phone, or through our website forms.
Technical Data: Device information, operating system, and other technical identifiers.

2. How We Collect Information

We collect information through:

Direct interactions — when you fill out forms, send emails, or call us
Automated technologies — cookies, web beacons, and analytics tools
Third-party sources — business partners, social media platforms, and public databases where permitted by law

3. How We Use Your Information

We use your personal information for the following purposes:

To provide, operate, and maintain our services
To communicate with you about inquiries, projects, and support requests
To send marketing communications, newsletters, and promotional materials (with your consent)
To improve our website, products, and services through analytics and feedback
To comply with legal obligations and protect our rights
To detect, prevent, and address technical issues or security threats

4. Legal Basis for Processing (GDPR)

Where applicable under the General Data Protection Regulation, we process your personal data on the following legal bases:

Consent: When you have given explicit permission
Contract: When processing is necessary for the performance of a contract with you
Legal Obligation: When we are required to comply with applicable laws
Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights do not override those interests

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics, email delivery, payment processing)
Business Partners: Trusted partners with whom we collaborate on joint projects or co-marketing initiatives
Legal Authorities: When required by law, court order, or governmental regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality agreements

All third parties are contractually obligated to protect your information and use it only for the purposes we specify.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee training on data protection practices

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

Providing the services you have requested
Complying with legal, accounting, and reporting obligations
Resolving disputes and enforcing our agreements

When your information is no longer needed, we will securely delete or anonymise it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal information in certain circumstances
Restriction: Request limitation of processing in specific situations
Objection: Object to processing based on legitimate interests or direct marketing
Data Portability: Request transfer of your data to another controller
Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at enquiry@ngital.com. We will respond within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including countries that may not have the same data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Email: enquiry@ngital.com

Address: Ngital Limited, London, United Kingdom

Data Protection Officer: You may also contact our Data Protection Officer at the email address above.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.