Sonia Akter.

Sonia Akter serves as the Community Manager at Ngital Limited, where she masterminds the vital bridge between partner brands and their digital audiences. Sonia specializes in fostering active, loyal online communities by orchestrating real-time engagement, managing customer touchpoints, and monitoring brand sentiment across all social channels. By blending empathetic communication with social listening data, she translates audience feedback into actionable insights for the creative and performance pods, ensuring that every brand interaction builds trust, drives advocacy, and elevates long-term customer retention.